Refund and Returns
At AMEZINLI, we are committed to providing you with the best shopping experience. However, we understand that sometimes you may need to return or exchange an item. This Return & Refund Policy outlines the conditions under which we accept returns and process refunds.
- Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of receiving your order.
- Non-Returnable Items: Certain items are non-returnable, such as perishable goods, custom products, or personal care items
We accept returns and offer refunds under the following conditions:
- Damaged or Defective Items: If the item you received is damaged or defective, please contact us within 7 days of receiving your order. Provide clear photos of the damage or defect to initiate the return process.
- Incorrect Items: If you receive the wrong item, please contact us within 7 days. We will arrange for the correct item to be sent to you or issue a refund.
- Lost Packages: If your package is lost in transit and the tracking information confirms non-delivery, you are eligible for a full refund or replacement.
- Contact Us: To start a return, contact our customer service team at support@amezinli.com with your order number and the reason for the return.
- Approval: Once your return request is approved, we will provide you with a return address and instructions on how to send back the item.
- Shipping Costs: For returns due to damaged, defective, or incorrect items, we will cover the return shipping costs. For all other returns, you will be responsible for the shipping costs.
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned more than 30 days after delivery, items not in their original condition, or items missing parts).
- Clearance and Sale Items: Only regular-priced items may be refunded. Unfortunately, clearance or sale items cannot be refunded.
- Order Cancellation: If you need to cancel your order, please contact us immediately. If your order has already been processed or shipped, it may not be eligible for cancellation.
If you have any questions about our Return & Refund Policy, please contact us at support@amezinli.com. We are here to assist you.
In the event of a dispute or issue with your order, please contact us directly so we can resolve it to your satisfaction. We are committed to ensuring a fair and satisfactory resolution for all our customers.
Thank you for shopping with AMEZINLI. We value your business and are dedicated to providing you with a seamless shopping experience.
